For a stronger community


Coronavirus actions across our Services


COVID-19 Pandemic has had enormous impact on the lives and wellbeing of every person in society particularly more vulnerable members such as the elderly, the homeless, people with chronic diseases or people with disability and other who are at risk. Our services provide care and support to people who are experiencing mental health issues, financial difficulties, family violence, social isolation or loneliness amongst other issues.

PRONIA is taking all measures to ensure the safety and wellbeing of its clients, employees and volunteers and is committed to keeping the Greek community informed throughout this difficult period.


 More specifically about our services:

Family and Community Services: All projects and group activities have suspended their face-to-face meetings and with activities delivered via telephone or online. Community prevention and early intervention education program are delivered via ethnic media, print and radio, online activities and community networks.

Casework & Counselling Services: Casework services are a main point of contact for the Greek community in their efforts to obtain assistance on pertinent issues and access aged care and health services. The demand for casework services has steadily increased particularly as the Greek community is rapidly ageing and the health and welfare issues impact on the well-being of individuals. All casework and counselling and support programs are provided via telephone or online services.

Mental Health: If you are experiencing any mental health issues, please contact our counsellor or mental health worker.


Family Violence & Elder Abuse Casework: If you are impacted of family violence or elder abuse, PRONIA’s Family Violence Worker is able to assist you by:

  • Helping you to identify your and your family’s immediate safety and wellbeing needs.
  • Guiding and supporting you to obtain assistance for pressing housing, financial, emotional and other needs.
  • Regularly being in contact with you to make sure that you are safe and continue to receive the support and services you need.
  • Providing you with available options, services and support to help you make your own decisions.
  • Our work with you enables you to manage your own independence, security and wellbeing.


Greek Peer Support Groups:  If you need to talk to someone, we have introduced our Greek Peer support line mainly for older Greek-Australians. The service was launched at the end of August to support the mental health care needs of older Greek-speaking Australians affected by the spread of COVID-19. The line is staffed by professional advisers who can offer practical support and at the same time connect isolated members of our community with each other, creating a network of support and new friendships.

Aged Care:  Social support programs such as planned activity groups, social support and community visitors programs have all shifted from direct client contact to telephone and online supports with staff and volunteers maintaining regular contact with clients.

Home care:  The health, wellbeing and independence of the elderly living at home is more important now than ever. We continue to provide essential care and support for the older people living at home, with the necessary adjustments to current regulations which involve more rigorous health, safety and hygiene protocols and practices.

Respite: In home respite service continue to be delivered to meet the support needs of clients.

Disability Services: Support coordination is provided to clients assisting with their access to disability support services.

Child care: Child care has remained open throughout the pandemic and maintained direct contact with children as per department guidelines.  Service have experienced disruptions at different times based on government announcements, however Alpha ELC has returned to full operations from Monday 28th September.


If you are experiencing, Financial Hardship due to COVID-19, loss of employment or for any other reason, PRONIA can assist by offering financial assistance through emergency relief program.  


WE ARE HERE TO SUPPORT YOU, please reach out by calling (03) 9388 9998 Monday to Friday 9am to 5pm, or emailing us at:





This section contains general advice and links to official and reputable resources. PRONIA does not provide health or legal advice. For the latest health guidance please visit the Victorian Government COVID-19 website. If you suspect you have COVID-19, call the Coronavirus Hotline on 1800 675 398.


  • Department Of Health - The official website of the Government about Coronavirus health alert issues, including Information and Support.
  • National Mental Health Commission - The official website of the Government about Mental Health Information and Support.
  • Be Connected - Be Connected is a Government website that provides online resources for people who have no digital skills. It also provides a network of community partners who offer support and advice and people can join this network to get help or to help others.
  • Head To Health - Head to Health is a Government website that provides links to trusted online and phone supports, resources and treatment options for people with mental health issues or who support someone else with mental health issues. 
  • Beyond Blue -Beyond Blue provides support for everyone's mental wellbeing during the coronavirus pandemic. It offers support throughout various means: Phone support service, web chat service, online community forum, suicide and crisis support and is available 24/7.
  • Life In Mind - Life in Mind is a National gateway connecting Australian suicide prevention services and the community. 
  • Doing What Matters In Times Of Stress - A publication from the World Health Organisation on how to cope with stress during the pandemic. The guide offers practical skills and techniques to help cope with stress. It is downloadable and it can be used alone or in conjunction with audio exercises.
  • Hours of service 150000 provided to elders at home
  • Individuals and families 1500 Supported via casework and counselling
  • Comprehensive programs 20 provided to the Greek Commnuity
WE ARE HERE TO SUPPORT YOU, please reach out by calling (03) 9388 9998 Monday to Friday 9am to 5pm, or emailing us at: