Intake Officer (Support at Home) Oakleigh or Brunswick locations available | Full-Time

Who are we?

Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA’s programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children’s programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital.

 

What you will be doing

In this role, you’ll work closely with older adults to coordinate personalised care plans that support their ability to live safely and independently at home. You’ll conduct assessments, link clients with appropriate services, and regularly review their needs to ensure quality care. As a key advocate for your clients, you’ll collaborate with families, service providers, and other professionals to promote wellbeing and dignity. You’ll also maintain accurate documentation and ensure compliance with aged care funding and reporting requirements, all while supporting clients from diverse cultural backgrounds with empathy and respect.

The role is crucial to the growth and the implementation on strategic growth.

 

Key Responsibilities

• Receive and review new client referrals via My Aged Care, confirming eligibility for Support at Home services
• Engage clients and families with empathy and cultural sensitivity, clearly explaining services, rights, and the intake process
• Provide culturally appropriate information and referrals, especially for Greek-speaking and other CALD clients
• Ensure informed consent and promote client-directed decision-making throughout the intake and assessment process
• Coordinate and book initial assessments or appointments, ensuring responsiveness to client needs and timelines
• Liaise effectively with My Aged Care, internal care teams, and external providers to ensure a seamless intake experience
• Conduct preliminary intake assessments via phone, remote, or home visits to evaluate client needs and service suitability
• Identify and document environmental, physical, or psychosocial risk factors affecting client safety or care provision
• Develop risk mitigation strategies in collaboration with care coordinators and communicate required controls
• Maintain accurate, timely, and confidential client records in line with privacy legislation and internal procedures
• Support equitable access for clients with limited mobility, low digital literacy, or complex personal circumstances
• Escalate urgent, complex, or high-risk referrals and contribute to case discussions and service planning as required

 

Role Requirements

• Tertiary qualification in Community Services, Social Work, Aged Care, or a related field.
• Proficiency in My Aged Care systems and intake/referral pathways under the Support at Home program.
• Bilingual fluency (e.g., Greek and English) preferred to support culturally diverse clientele.
• Proficiency in the use of Microsoft Office Suite and packages such as Word, Excel (Intermediate Level Mandatory and Advanced preferred) Access, Internet and E-mail

Mandatory Requirements

• Driving License
• Access to own vehicle
• Undergo Criminal History Record Check at the required intervals
• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g., Worker Screening Act 2020 (Vic)).

 

What we offer

• Energetic and Supportive team environment.
• Award pay rate according to the Social, Community, Home Care & Disability Industry Award 2010, Social and community services employee, Level 4 ($44.58ph – $47.97ph)
• Salary packaging (benefit from free tax earnings up to an annual cap amount of $18,550).
• Access to EAP.

 

How to apply

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page

For further information regarding this role, please contact Georgina Meyne from the People and Culture team at hr@pronia.com.au

Position Description:

Click here for the Position Description

 Closing date: 27th July 2025

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.