Service Coordination Officer Oakleigh or Brunswick locations available | Full-Time

Who are we?

Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA’s programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children’s programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital.

 

What you will be doing

In this role, you’ll work closely with older adults to coordinate personalised care plans that support their ability to live safely and independently at home. You’ll conduct assessments, link clients with appropriate services, and regularly review their needs to ensure quality care. As a key advocate for your clients, you’ll collaborate with families, service providers, and other professionals to promote wellbeing and dignity. You’ll also maintain accurate documentation and ensure compliance with aged care funding and reporting requirements, all while supporting clients from diverse cultural backgrounds with empathy and respect.

The role is crucial to the growth and the implementation on strategic growth.

 

Key Responsibilities

• Respond to calls appropriately within scope of role and business rules and escalate accordingly
• Ensure accurate documentation within the Client Management System (Visual Care) to reflect any changes
• Provides basic coordination support to care recipients on Home Care Packages and refers to case managers for case management needs
• Develop and maintain relationships with service providers to ensure accurate and timely service coordination
• Liaise with multiple service providers to ensure care recipient needs are met in line with objectives and timelines
• Demonstrates an understanding of the target population and their needs from a service coordination perspective
• Monitor and accept client intake referral requests and support the Intake and Interim Case Manager positions
• Provide relevant and timely feedback to Case Managers or Care Partners relating to client or provider issues
• Respond to PRONIA client queries and make changes to client service delivery within scope
• Ensure all information is accurate and maintained relating to client service delivery and enquiries
• Undertake service coordination as defined by the role
• Meet regularly with the Service Coordinator and Intake Team Leader to provide reports as required

 

Role Requirements

• Qualifications in relevant customer service related discipline (welfare, administration, CERT IV, etc.).
• Experience in administration duties no less than 2
• Fluency in Greek and English
• Proficiency in the use of Microsoft Office Suite and packages such as Word, Excel (Intermediate Level Mandatory and Advanced preferred) Access, Internet and E-
• Knowledge of client specific software applications including but not limited to Visual C highly
• Understanding and or willingness to train in use of My Aged Care (MAC) Provider Portal and Medicare Online Claiming Portal.
• Demonstrated commitment and experience in providing high quality customer service.

 

Mandatory Requirements

• Driving License
• Access to own vehicle
• Undergo Criminal History Record Check at the required intervals
• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g., Worker Screening Act 2020 (Vic)).

 

What we offer

• Energetic and Supportive team environment.
• Award pay rate according to the Social, Community, Home Care & Disability Industry Award 2010, Social and community services employee, Level 4 ($44.58ph to $47.97ph) depending on qualifications and experience.
• Salary packaging (benefit from free tax earnings up to an annual cap amount of $18,550).
• Access to EAP.

 

How to apply

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page

For further information regarding this role, please contact Georgina Meyne from the People and Culture team at hr@pronia.com.au 

Position Description:

Click here for the Position Description

Closing date: 27th July 2025

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.