Carer Engagement & Support Worker

Full-time, fixed term, 2 years ending 30th June 2026 – Brunswick.

If you are a passionate professional looking to contribute to and support the community, this is an opportunity to combine your expertise and commitment to enhance the lives of our community members.

• Full time, rewarding and diverse position.
• Welcoming and supportive team
• $71,000 – $88, 000 base per annum plus super (SCHADSI Award).
• Salary Packaging.

PRONIA, meaning, “to provide”, is an established community services agency with a rich 52-year history servicing the needs of the culturally and linguistically diverse backgrounds, including the Australian-Greek community. We advocate for people in need and provide innovative services to meet current and emerging multicultural community needs including aged care, NDIS, early education, and family & community programs.
This is a great opportunity to combine your expertise in the community sector and your commitment to enhance the lives of our community members. Reporting to the Clients and Community Service Coordinator and working across our Brunswick and Oakleigh offices, this role aims to support and enhance service delivery through a range of activities and the provision of case work services to carers.

Key Responsibilities:
• Ensure that all assigned projects and activities are commenced, delivered, and completed on time, in accordance with the project requirements.
• Provide case work services as required to carers in line with the Case Work service provision and programmatic requirements.
• Provide monthly reports on the progress of the activities, KPI compliance and strategies to address any real or potential barriers.
• Complete data and reporting requirements as required by the Department to meet KPI requirements by the due dates.
• Maintain with precision and up to date all required documentation in the service delivery including but not limited to attendance, times, facilitator reflections, session plans, reports, surveys etc.
• Actively participate in relevant meetings with funding bodies, the Organisation, Team, Unit, and organisational activities which may include and not limited supporting other programs such as the Volunteer Legal and Migration services etc.
• Identify opportunities to integrate and work collaboratively across PRONIA teams.
• Attend mandatory training sessions, and other professional development opportunities specific to the position.
• Work collaboratively with PRONIA workforce and external stakeholders to ensure quality service delivery in line with funding agreements service delivery expectations.

To be suitable for this position you must have:
• Relevant qualifications in Social /Health disciplines.
• Minimum of 2 years’ experience in a similar role.
• Greek language skills.
• Relevant experience in a similar project role/s
• Demonstrated research and report writing skills, high-level attention to detail.
• Highly developed written and verbal communication skills; capacity to succinctly communicate complex issues.
• Working with Children Check.
• Current Driver Licence and access to vehicle.

What we offer:
• Collaborative and supportive team environment.
• Professional development and capacity building opportunities.
• Award pay rate according to the Social, Community, Home Care & Disability Services Industry Award 2010 (Range: $36ph – $44.68ph) depending on qualifications and experience.
• Salary packaging (benefit from free tax earnings up to an annual cap amount of $18,550).
• Access to EAP.

How to apply
Please submit your resume and a cover letter via our careers page:

For further information regarding this role, please contact Eddy Appasamy from the People and Culture team on (03) 9388 9998 or email

Applications close: 17th May 2024
PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

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PRONIA has had a long, proud history in advocating for social justice, equality of opportunity for individuals and communities, with the aim of helping to create a stronger, cohesive, and inclusive society for all Australians. It is within this spirit that PRONIA supports the Uluru Statement from the Heart and the “yes” vote in the upcoming referendum to constitutionally recognise Aboriginal and Torres Strait Islander peoples, as the First Peoples of Australia and a Voice to parliament.

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